Frequently Asked Question(FAQs)

Your investment provides access to the MSK checkups and the starter plan that covers your entire workforce. Your monthly fee will include TheraNow, access to all your eligible employees, our dedicated employee engagement team, access to the Employer portal with employee usage data, population-level health data, including progress and impact.

Your investment calculation is based on your total number of eligible employees, independent of when and if they purchase a plan. We have an entire marketing team dedicated to increasing your employees' interest, engagement, and sign-ups for this benefit.

Yes, the company is the benefits provider and with the company’s investment, it provides access to the MSK checkups and the starter plan. However, the employee will be the person who chooses the plan that best fits their needs, among the three plans available. If an employee chooses to upgrade to one of the premium plans, they will pay the corresponding monthly fee.

The premium plans are customizable. Therefore, the company can pay the partial or full amounts on behalf of employees in which case, the employees will not have to pay their corresponding monthly fees.

The payment methods available are bank transfers, and credit or debit cards.

Yes, we can discuss family membership options for your employees. In addition, there is an option to extend the TheraNow benefits to your employee spouses and children.

You will be assigned a dedicated account manager to onboard and implement TheraNow to your employees. You can manage TheraNow 100% online on the Employer portal. You can add or remove eligible employees, access financial information, see performance reports, and get support from our team. We’ll also provide surround sound marketing to launch and communicate TheraNow to your employees.

After signing the contract, we’ll provide you with a template to fill out with the full list of your employees. Then, we’ll add them all to our system so that in up to 24 hours, they’ll be able to sign up for TheraNow.

The employee is responsible for paying the cost of the premium plans. The employer pays a fee that allows the employee access to TheraNow MSK Checkups and starter plan for free, and the premium plans at an enormous discount versus the market rate.

It’s straightforward. Just click here and reach out to us. One of our specialists will provide you with a custom quote based on your eligible employee count. Then, if you decide to move forward with TheraNow, onboarding is effortless, and within 24 hrs, your employees can have access to TheraNow.

Your company must be partnered with TheraNow to take advantage of our benefits and wellbeing network. To recommend us to your company, simply let us know where you work by clicking here.We’ll contact your company’s HR department as soon as possible to explore the possibility of bringing TheraNow to you and your colleagues.

Employees gain access to the most advanced computer vision tool to perform health-risk assessments, interpretation, and feedback. The assessments help the app predict the risk of MSK injuries to the employees over the next 12 months. Based on a risk profile and employee assessment, a customized care plan with specific exercises is assigned, that the employees can access anytime from anywhere. The computer vision coach helps the employees to perform and track the progress.

Employees gain access to all the features of the starter plan augmented by the 1-on-1 live video coaching sessions by licensed Physical Therapists. The assessments help the app predict the risk of MSK injuries to the employees over the next 12 months. Physical Therapists leverage the data provided by the app on a risk profile and their employee assessment to create a customized care plan that the employees can access anytime from anywhere. Physical Therapists coach the employees through weekly live 1-on-1 virtual sessions and help them achieve their goals of a happy, healthy, and pain-free life.

Some employees need more hand-holding and aggressive care. Pro plan offers all the starter plan features and elevates the level of care with unlimited 1-on-1 live video coaching sessions by licensed Physical Therapists.

Except for the starter plan, all other plans have a lock-in period of 3 months following which employees can cancel their plan anytime before the monthly billing cycle.

Investment varies according to the total number of eligible employees. However, once calculated, the monthly investment will remain the same.

We issue an invoice with all payment details on the first day of the month. The invoice is available in the Employer portal on the second day, and you can make the payment through a bank transfer. You will be charged pro-rata for any partial-month. After this initial prorated month, you will be charged for the entire month.